Frequently Asked Questions

About Currencies Pro

What is Currencies Pro?
Currencies Pro is a comprehensive currency conversion app that allows you to convert between more than 160 currencies and cryptocurrencies in real-time. The app provides accurate exchange rates, alerts for rate changes, historical data tracking, and interactive charts.
How often are the exchange rates updated?
Exchange rates in Currencies Pro are updated in real-time. The app fetches the latest rates from reliable financial data providers to ensure you always have the most accurate and up-to-date information for your currency conversions.

Currency Conversion

How do I convert between currencies?
Simply select your base currency, enter the amount you want to convert, and then select the target currency. The app will instantly display the conversion result. You can also perform mathematical operations during the conversion process using our built-in calculator.
Can I convert multiple currencies at once?
Yes! Currencies Pro allows you to view the conversion rates for multiple currencies simultaneously. Add your favorite currencies to your dashboard, and you'll be able to see the conversion results for all of them at once when you enter an amount.
Are there any fees for currency conversion?
Currencies Pro does not charge any fees for currency conversions within the app. The application provides information about exchange rates for educational purposes. Please note that actual currency exchange services or banks may charge fees for real-world transactions.

Rate Alerts

How do I set up a rate alert?
Navigate to the Alerts section, select your base and target currencies, enter your target rate, and choose whether you want to be notified when the rate goes above or below your target value. Once set up, you'll receive notifications when your conditions are met.
How many alerts can I create?
The standard plan allows for a limited number of alerts. To unlock unlimited alerts, you can watch a short advertisement which will grant you unlimited alerts for 24 hours.
Can I temporarily disable an alert without deleting it?
Yes, each alert has a toggle switch that allows you to easily activate or deactivate it without having to delete and recreate it later.

Charts & Analytics

What time periods are available for currency charts?
Currencies Pro offers multiple timeframes for analyzing currency trends: 1 day (1D), 1 week (1W), 1 month (1M), and 1 year (1Y). This allows you to view both short-term fluctuations and long-term trends for any currency pair.
How do I access the charts feature?
The Charts feature can be accessed from the bottom navigation menu. For some users, viewing charts requires watching a short advertisement which unlocks the feature for 1 hour of usage.
Can I export chart data or conversion history?
Currently, the app does not support exporting data. However, your conversion history is automatically saved within the app, allowing you to review past conversions at any time.

Account & Preferences

How do I add or remove currencies from my favorites?
To add a currency to your favorites, tap the "+" button on the Converter screen and select the currencies you want to add. To remove a currency from your favorites, swipe left on the currency in your favorites list or use the remove option in the currency details view.
Is there a dark mode available?
Yes, Currencies Pro supports both light and dark modes. The app will automatically adjust based on your device's system settings, or you can manually toggle between modes in the app settings.
Can I use the app offline?
Currencies Pro caches the most recent exchange rates, allowing basic conversion functionality when offline. However, for the most up-to-date rates and full functionality, an internet connection is recommended.

Contact Us

We're always here to help with any questions or feedback you may have about Currencies Pro. Please feel free to reach out to us through any of the following channels:

support@currenciespro.com
www.currenciespro.com

In-app support: Profile > Help & Support

Response Time

We strive to respond to all inquiries within 24-48 hours during business days. For urgent matters, please indicate "URGENT" in your email subject line.

Feedback and Suggestions

We value your input! If you have ideas for new features or improvements to Currencies Pro, please send them to feedback@currenciespro.com. Your suggestions help us make the app better for everyone.

Bug Reports

If you encounter any issues while using Currencies Pro, please let us know by providing the following information:

  • Your device model and operating system version
  • The app version (found in the Profile section)
  • A detailed description of the issue
  • Steps to reproduce the problem
  • Screenshots (if applicable)

This information helps us identify and fix problems quickly.

Privacy Policy

1. Introduction

Welcome to Currencies Pro's Privacy Policy. This policy describes how we collect, use, and protect your personal information when you use our currency conversion mobile application.

At Currencies Pro, we are committed to protecting your privacy and ensuring the security of your personal information. This policy is designed to help you understand what information we collect, why we collect it, and how you can update, manage, and delete your information.

By using the Currencies Pro application, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information to provide and improve our service to you:

2.1 Personal Information

When you create an account or use certain features, we may collect:

  • Email address (for account creation and communication)
  • Name (optional, for personalization)
  • Phone number (optional, for SMS alerts if enabled)

2.2 Usage Data

We automatically collect information about how you interact with our app:

  • Currency conversion history
  • Favorite currencies
  • Alert settings
  • App feature usage patterns
  • Time spent on different sections of the app

2.3 Device Information

We collect device-specific information:

  • Device type and model
  • Operating system version
  • Unique device identifiers
  • Mobile network information

3. How We Use Your Information

We use the information we collect for various purposes:

  • To provide and maintain our service
  • To notify you about changes to our service
  • To allow you to participate in interactive features when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information to improve our service
  • To monitor the usage of our service
  • To detect, prevent, and address technical issues
  • To send you rate alerts based on your preferences
  • To provide personalized currency recommendations

4. Data Storage and Security

We use a combination of local storage on your device and secure cloud storage through Supabase for your data:

4.1 Local Storage

Certain information like your conversion history, favorite currencies, and app settings are stored locally on your device for faster access and offline functionality.

4.2 Cloud Storage

Your account information, alert settings, and other sync-required data are stored in our secure cloud database. This allows you to access your data across multiple devices if you choose to sign in to your account.

4.3 Security Measures

We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. These measures include:

  • Encryption of sensitive data
  • Secure authentication methods
  • Regular security assessments
  • Limited employee access to personal information

5. Advertising

Currencies Pro may display advertisements using Google AdMob. Here's how advertising works in our app:

  • We may show banner ads in certain sections of the app
  • We offer optional rewarded video ads that users can choose to watch to unlock premium features (e.g., unlimited alerts, chart access)
  • Interstitial ads may occasionally appear between app screens

AdMob may use device identifiers and your interaction data to show personalized ads. You can adjust your ad preferences through your device settings or Google account.

6. Third-party Services

Our app uses the following third-party services:

  • Supabase: For user authentication and cloud data storage
  • Google AdMob: For serving advertisements
  • Currency Freaks API: For fetching current and historical exchange rates

Each of these services has their own privacy policies that govern how they use data they receive. We encourage you to review their privacy policies for more information.

7. Your Rights and Choices

You have several rights regarding your personal information:

  • Access: You can access most of your data directly in the app under the Profile section
  • Correction: You can update your account information at any time
  • Deletion: You can delete your account and associated data from the Profile section
  • Data Export: You can request a copy of your data by contacting our support team
  • Notifications: You can manage notification preferences in the app settings

8. Children's Privacy

Currencies Pro is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take the necessary actions.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

privacy@currenciespro.com

Last updated: March 1, 2025

Terms of Service

1. Agreement to Terms

By downloading, installing, or using Currencies Pro, you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you do not have permission to access the service.

2. Description of Service

Currencies Pro is a mobile application that provides currency conversion, rate alerts, historical rate data, and currency charts. The service allows users to:

  • Convert between over 160 currencies and cryptocurrencies
  • Set up alerts for specific exchange rate thresholds
  • Track historical exchange rates
  • View interactive currency charts
  • Save favorite currencies for quick access
  • Maintain a history of currency conversions

Some features may require watching advertisements or purchasing premium subscriptions.

3. User Accounts

Certain features of Currencies Pro may require creating a user account. When creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

We reserve the right to suspend or terminate your account if any information provided proves to be inaccurate, not current, or incomplete, or if we suspect unauthorized or fraudulent use of your account.

4. Data Accuracy and Limitations

While we strive to provide accurate and up-to-date exchange rates, Currencies Pro is provided for informational purposes only. The actual exchange rates applied to your financial transactions may differ from those displayed in the app due to:

  • Time delays in data updates
  • Fees charged by financial institutions or exchange services
  • Differences between mid-market rates and retail rates
  • Temporary service disruptions or data provider issues

We do not guarantee the accuracy, completeness, or timeliness of the information provided, and you should not rely solely on this information for financial decisions.

5. Free and Premium Features

Currencies Pro offers both free and premium features:

5.1 Free Features

Basic functionality is available to all users at no cost, including:

  • Currency conversion with standard currencies
  • Limited number of favorites
  • Basic conversion history

5.2 Ad-Supported Features

Certain additional features can be temporarily unlocked by watching advertisements:

  • Unlimited currency alerts (24-hour access)
  • Chart access (1-hour access)

5.3 Feature Limitations

We reserve the right to modify the availability of features or change the terms under which they are offered at any time.

6. Acceptable Use Policy

When using Currencies Pro, you agree not to:

  • Use the service for any illegal purpose or in violation of any laws
  • Attempt to gain unauthorized access to any portion of the service
  • Interfere with or disrupt the integrity or performance of the service
  • Attempt to reverse engineer or extract the source code of the application
  • Use automated methods or scripts to access or use the service
  • Redistribute, sell, or lease any part of the service

7. Intellectual Property

Currencies Pro, including its design, graphics, interface, and code, is protected by copyright, trademark, and other intellectual property laws. You agree not to modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble, or otherwise attempt to derive source code from the application.

All rights, title, and interest in and to Currencies Pro, including all intellectual property rights, remain with us and our licensors.

8. Advertisements

Currencies Pro may display advertisements provided by third-party advertising networks. By using the app, you agree to receive such advertisements as part of the service. Some premium features may be temporarily accessed by viewing rewarded video advertisements.

The advertising content is controlled by the respective ad networks and not by Currencies Pro. We are not responsible for the content displayed in advertisements.

9. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Currencies Pro, its affiliates, directors, employees, or licensors be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or other intangible losses, that result from:

  • Your use of or inability to use the service
  • Any unauthorized access to or use of our servers and/or any personal information stored therein
  • Any interruption or cessation of transmission to or from the service
  • Any errors, inaccuracies, or omissions in the content provided through the service
  • Any financial decisions made based on the information provided in the app

10. Disclaimers

The service is provided on an "as is" and "as available" basis. Currencies Pro makes no warranties, expressed or implied, and hereby disclaims all implied warranties, including any warranty of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

Currencies Pro does not warrant that:

  • The service will function uninterrupted, secure, or available at any particular time or location
  • Any errors or defects will be corrected
  • The service is free of viruses or other harmful components
  • The results of using the service will meet your requirements

11. Modifications to the Service and Terms

We reserve the right to modify or discontinue, temporarily or permanently, the service (or any part thereof) with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the service.

We may revise these Terms of Service from time to time. The most current version will always be posted on our website. By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms.

12. Governing Law

These Terms shall be governed by and defined following the laws of France. Currencies Pro and yourself irrevocably consent that the courts of France shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.

13. Contact Information

If you have any questions about these Terms, please contact us at:

legal@currenciespro.com

Last updated: March 1, 2025